Privacy policy

Privacy Policy
Last updated: August 14, 2025

Mansur operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a premium and personalized shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

1. Personal Information We Collect or Process

When we say “personal information,” we mean information that identifies you or could reasonably be linked to you. This does not include information that has been anonymized or de-identified so that it cannot reasonably be linked back to you.

We may collect or process the following categories of personal information, depending on how you interact with us, your location, and applicable laws:

Contact details – name, address, billing address, shipping address, phone number, and email address.
Financial information – credit/debit card numbers, payment details, transaction history, and payment confirmation.
Account information – username, password, security questions, preferences, and settings.
Transaction information – items viewed, placed in your cart, added to your wishlist, purchased, returned, exchanged, or canceled.
Communications – any information you share with us, such as customer support inquiries.
Device information – device type, browser type, network information, IP address, and unique identifiers.
Usage information – details about how and when you interact with or navigate the Services.

2. Sources of Personal Information

We collect personal information from the following sources:

Directly from you – when you create an account, place an order, interact with our customer service, or otherwise provide it to us.
Automatically – via cookies, tracking technologies, and similar tools when you use the Services.
From service providers – companies that provide us with operational, payment, shipping, analytics, marketing, or IT support services.
From partners and third parties – where lawful, such as marketing partners or fraud prevention agencies.

3. How We Use Your Personal Information

Depending on your interactions with us, we may use your personal information for:

Providing and improving our Services – including processing orders, handling payments, delivering products, managing your account, customizing your shopping experience, and enhancing our offerings.
Marketing and promotions – sending you relevant offers, promotions, and advertisements via email, SMS, or online channels, based on your shopping behavior.
Security and fraud prevention – verifying your identity, securing transactions, detecting and preventing fraud, and ensuring the integrity of our Services.
Customer support – responding to inquiries, processing returns or exchanges, and maintaining our business relationship with you.
Legal compliance – meeting our legal obligations, responding to lawful requests, and enforcing our terms and policies.

4. How We Share Your Personal Information

We may share personal information with:

Service providers – such as payment processors, logistics companies, IT providers, marketing agencies, and analytics providers.
Business partners – for joint marketing, promotions, or to provide you with relevant offers.
Affiliates – within our corporate group for operational purposes.
Legal authorities – if required by law, to protect our rights, prevent fraud, or ensure public safety.
In business transactions – such as mergers, acquisitions, or the sale of company assets.

We do not sell your personal information.

5. Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices, and we encourage you to review their policies before providing them with personal information.

6. Children’s Data

Our Services are not intended for individuals under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If we learn that we have done so, we will delete the information promptly.

7. Security and Data Retention

We use reasonable technical and organizational measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access and obtain a copy of the personal information we hold about you.
Request correction or deletion of your personal information.
Request restriction of or object to the processing of your personal information.
Receive your personal information in a portable format.
Opt out of targeted advertising and promotional communications.

You can exercise these rights by contacting us at support@mansurshopping.com.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your residence. Where required, we use appropriate safeguards such as standard contractual clauses to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last updated” date adjusted accordingly. Significant changes may also be communicated to you directly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:

Mansur
124 City Road, London, ENG, EC1V 2NX, GB
Email: support@mansurshopping.com